Refund Policy
This Refund Policy explains how refunds and cancellations work for paid MorrBot subscriptions. MorrBot is a digital service delivered electronically after purchase.
Stripe processes new MorrBot subscriptions. Stripe handles checkout, payment processing, invoices, subscription management, and approved refunds for new MorrBot paid subscriptions. Legacy Fourthwall subscriptions remain managed through Fourthwall until migrated or canceled.
1. Subscription Cancellation
You may cancel a paid subscription at any time. Cancellation stops future renewals and normally keeps paid features available until the end of the current billing period. Stripe subscribers can cancel through the Stripe billing portal, and legacy Fourthwall subscribers can use Fourthwall subscription controls linked in purchase emails or contact support.
2. Refund Requests
Unused subscription time is eligible for a no-questions-asked refund when you request cancellation and a refund. Refunds are calculated from the unused portion of the current subscription period when reasonably supported by Stripe, Fourthwall for legacy charges, and applicable payment rules.
For used subscription time, MorrBot may approve a discretionary refund for charges made within the last thirty (30) days when you contact support with a reason for the request. Examples include billing mistakes, duplicate purchases, unresolved technical issues, or a paid feature not working as expected for your channel.
3. Digital Service Access
Because MorrBot is a cloud-hosted digital service, access to paid features may begin immediately after purchase. Where law allows, starting immediate access may affect statutory withdrawal or cooling-off rights. Nothing in this policy limits mandatory consumer rights that apply to you.
4. Limits and Non-Refundable Situations
Unless required by law or approved case-by-case, refunds are generally not provided for used subscription time outside the thirty (30) day request window, feature requests that are not implemented, platform changes outside MorrBot's control, or account access suspended for violations of our Terms & Conditions.
5. How to Request a Refund
For fastest order handling, use the Stripe billing portal for Stripe subscriptions or the Fourthwall support link in your purchase confirmation email or receipt for legacy Fourthwall charges. You can also contact MorrBot support at support@morrbot.com and include the email used for purchase, the subscription tier, the charge date, and a short explanation.
6. Approved Refunds
Approved refunds are processed through the payment provider that handled the charge back to the original payment method when possible. Processing times depend on Stripe, Fourthwall for legacy charges, payment networks, banks, and local payment methods.